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We are looking for a Senior  software engineer who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes. You will build programmatic infrastructure solutions using Python, Jinja2, and Terraform, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage Puppet for configuration management and develop PowerShell-based automation to support and optimize Windows environments. This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments. How Will You Make an Impact? Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments. Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates. Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale. Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations. Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks. Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes. Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing. Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization. Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates. Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions. Have you got what it takes?  Python & Automation Development 5+ years of Python development experience — not scripting, but structured, testable application code Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy) Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar) Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation Experience with pytest for unit and integration testing of automation code Terraform & IaC Code Generation Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis Understanding of Terraform provider internals and resource lifecycle management Puppet & Configuration Management Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows Experience managing mixed Linux and Windows environments with Puppet at scale Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines Understanding of Puppet Enterprise or open-source Puppet Server administration PowerShell Scripting Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell) Experience writing reusable PowerShell modules, functions, and error-handling patterns Familiarity with Pester for PowerShell unit testing Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell Cloud & Infrastructure Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI) Comfortable working with Linux  and Windows Server in production environments What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!  Enjoy NICE-FLEX!  At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11294 Reporting into: Director, Cloud Operations CXone, EMEA Role Type: Individual Contributor   About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

We are looking for a Senior  software engineer who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes. You will build programmatic infrastructure solutions using Python, Jinja2, and Terraform, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage Puppet for configuration management and develop PowerShell-based automation to support and optimize Windows environments. This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments. How Will You Make an Impact? Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments. Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates. Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale. Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations. Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks. Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes. Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing. Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization. Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates. Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions. Have you got what it takes?  Python & Automation Development 5+ years of Python development experience — not scripting, but structured, testable application code Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy) Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar) Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation Experience with pytest for unit and integration testing of automation code Terraform & IaC Code Generation Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis Understanding of Terraform provider internals and resource lifecycle management Puppet & Configuration Management Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows Experience managing mixed Linux and Windows environments with Puppet at scale Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines Understanding of Puppet Enterprise or open-source Puppet Server administration PowerShell Scripting Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell) Experience writing reusable PowerShell modules, functions, and error-handling patterns Familiarity with Pester for PowerShell unit testing Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell Cloud & Infrastructure Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI) Comfortable working with Linux  and Windows Server in production environments What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!  Enjoy NICE-FLEX!  At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11294 Reporting into: Director, Cloud Operations CXone, EMEA Role Type: Individual Contributor   About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

We are looking for a Senior  software engineer who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes. You will build programmatic infrastructure solutions using Python, Jinja2, and Terraform, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage Puppet for configuration management and develop PowerShell-based automation to support and optimize Windows environments. This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments. How Will You Make an Impact? Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments. Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates. Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale. Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations. Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks. Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes. Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing. Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization. Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates. Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions. Have you got what it takes?  Python & Automation Development 5+ years of Python development experience — not scripting, but structured, testable application code Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy) Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar) Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation Experience with pytest for unit and integration testing of automation code Terraform & IaC Code Generation Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis Understanding of Terraform provider internals and resource lifecycle management Puppet & Configuration Management Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows Experience managing mixed Linux and Windows environments with Puppet at scale Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines Understanding of Puppet Enterprise or open-source Puppet Server administration PowerShell Scripting Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell) Experience writing reusable PowerShell modules, functions, and error-handling patterns Familiarity with Pester for PowerShell unit testing Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell Cloud & Infrastructure Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI) Comfortable working with Linux  and Windows Server in production environments What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!  Enjoy NICE-FLEX!  At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11295 Reporting into: Director, Cloud Operations CXone, EMEA Role Type: Individual Contributor   About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

The DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management mindset of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner. You will be responsible for keeping production environments healthy and performant, while simultaneously designing and maintaining the CI/CD pipelines, infrastructure-as-code frameworks, and tooling that enable rapid, high-quality software delivery. You are the connective tissue between engineering, platform, and operations — someone who is equally comfortable in an incident bridge call and a sprint planning meeting.   How will you make an impact?   DevOps & Automation Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables. Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet. Manage day-to-day operations of release pipelines, build tools, artifact repositories, and source control systems. Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation. Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency. Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis.   Cloud & Application Operations Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies. Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems. Troubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner. Perform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks. Review and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution. Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required.   Documentation, Communication & Governance Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks. Produce metric reports and regular productivity/status updates for internal stakeholders and management. Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis. Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes. Work efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment. Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations.   Have you got what it takes? Education & Experience Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience). 2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment. Demonstrated experience working as a contributor on a software engineering or platform team. Technical Skills – Required Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration. Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling. Experience with distributed source control systems, preferably GitHub or BitBucket. Solid understanding of application server technologies including Tomcat and SSH-based remote management. Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management. Experience with application debugging, performance analysis, and scalability assessment. Familiarity with standard application security compliance and best practices. Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes. Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring. Technical Skills – Deep Knowledge in at Least One of: Database Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling. Layer 2/3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration. Operating Systems & Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning. VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS. You will have an advantage if you also have: Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build. Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs. Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes). Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation. Experience with Artifactory or similar artifact repository management. NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms. Knowledge of ETL processes and data pipeline management. Call centre or telecoms industry experience.   What’s in it for you? Learn more about the Benefits at NICE Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!  About NICE  NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.    Requisition ID: 11153 Reporting into: Director, Cloud Operations CXone, EMEA Role Type: Individual Contributor   About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.